Elevator Emergency
When an emergency alarm from an elevator is sounded, the following procedures shall be followed. The Public Safety dispatcher shall determine which car is in trouble, and it’s building/floor location. By way of the intercom systems (if elevator is equipped with one), and/or in person by Public Safety personnel, contact the car, and ask if passengers are all right, and if the emergency buttons are in the “out” or “off” position. The passengers should be informed that service is on the way. If the car remains stalled, the passengers should be advised: • Not to Panic; • That emergency elevator service has been called; • Not to attempt to open the doors; • To stay clear of the doors; and • Not to exit until told to do so Facilities Operations Office personnel should be contacted so they can assist as necessary. The Facilities engineer on duty should be dispatched and informed that a car is down with passengers trapped. If the engineer cannot immediately resolve the situation, a request for service should then be made to the Elevator Company for that building. Facilities Operations Office personnel know who this company is for each building.
If service response time is to exceed 30 minutes, the Fire Department should be called to report the entrapment and to let them advise as to next steps.
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