11. Referral to the appropriate National Louis University office or external entity when University policy or applicable law requires or permits such referral.
The policy is designed to support compliance with applicable ARC-PA Sixth Edition Standards , including A3.01, A3.14, A3.15, B4.01, and other standards addressing student rights, academic progression, evaluation, and program policies.
II. POLICY STATEMENT National Louis University and the NLU MSPAS Program provide students with established processes through which concerns may be raised and reviewed. The NLU MSPAS Program shall: • Publish its grievance and appeal procedures; • Make them readily available to prospective and enrolled students; • Apply them consistently; • Provide students with reasonable access to the procedures; • Protect students from retaliation for making a good-faith complaint or participating in an investigation; • Provide appropriate separation of individuals when necessary to avoid conflicts of interest; • Maintain appropriate documentation; • Protect student educational records consistent with FERPA and applicable law; • Refer allegations that fall under University-wide policies to the appropriate NLU office; • Provide students with information about applicable external complaint processes when institutional resolution has been exhausted or when external reporting is otherwise appropriate; and • Review grievance and appeal data as part of ongoing program assessment and continuous quality improvement. NLU's Student Affairs division states that students may raise academic and non- academic concerns and provides formal processes for academic appeals, non-academic grievances, and student conduct appeals. NLU also expressly states that filing a complaint will not result in retaliation.
III. GUIDING PRINCIPLES
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