XXVIII. PROGRAM ASSESSMENT OF GRIEVANCES AND APPEALS The Program shall periodically review aggregate grievance and appeal data as part of continuous program improvement. The review may include:
Number and type of grievances;
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• Academic versus non-academic concerns; • Clinical versus didactic concerns; • Time to resolution; • Appeal outcomes; • Recurring concerns; • Policy-related concerns; • Student feedback regarding the process; • Retaliation allegations; • Harassment/discrimination trends when legally and appropriately reportable in aggregate; and • Corrective actions resulting from identified trends. Individual student identities shall not be disclosed in aggregate assessment reports except as permitted or required by applicable law and policy. The purpose of this assessment is not to discourage complaints but to identify opportunities to improve:
Program policies; Communication;
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Faculty development; Clinical education;
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Student support;
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Academic processes; Student services; and
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• The overall student educational experience.
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